GENERAL TERMS AND CONDITIONS
CHARGES / RATES
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We also have the right and it is to our discretion to require full payment in advance or a deposit at the time of booking.
No Booking shall be treated as confirmed until proof of payment has been provided.
All prices displayed on the Website and the price lists within the Hotel are meant and will be charged in EUROS. They include VAT and all national and local taxes.
Room prices are per room, per night, for two persons and include breakfast. Additional meals, drinks, products and services are included only if specified. Additional persons will be charged as detailed in the HOTEL’S RATE, PAYMENT & CANCELLATION POLICY.
A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Once a room, number of persons and overnights, additional products and services and method of payment are discussed and agreed, the Hotel will communicate in writing with you in order to summarize all details regarding your reservation, charges and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by the Hotel and becomes a BINDING AGREEMENT for the parties.
Receipts are issued by the Hotel for all payments made for accommodation, services and products. Customers who, instead of a receipt, wish to get an INVOICE (intended for official submition to fiscal authorities), are kindly asked to notify the Hotel at the time of Booking, or, the latest, at the time of arrival.
CHECK-IN / CHECK OUT
Unless otherwise stated on the Booking Confirmation, guests may check-in on the scheduled day of arrival at any time from 14:00 till 22:00. However, we will gladly arrange your time of check-in to be whenever your time of arrival in Rhodes requires, provided you let us know on time.
All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 23:00 on the scheduled day of arrival, unless otherwise agreed with the Hotel.
Late arrivals due to unexpected events should be made known to us before 23:00 on the scheduled day of arrival. Any non-secured reservation will be held until 16:00 on the day of arrival, at which time we will be entitled to re-let the room, unless the guest has notified us of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is part of our agreement. Late check-out after this time can be requested subject to availability and may be charged at the discretion of the Hotel.
We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and or identity card, as well as provide details of their home address.
The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as by applicable law.
Part of the information above will be stored in a secure server, which is protected by an access code and a firewall. It will be used by the Hotel for its own promotional and marketing purposes. It will never be disclosed to any third party other than the above mentioned authorities, unless such disclosure is authorized and permitted by you.
We accept the following methods of payment:
CREDIT CARDS: Visa, MasterCard, American Express, Maestro, Diners
MONEY TRANSFER: to our Bank Account
CASH: Up to the amount of €1.500, only during your stay or upon departure.
At the time of check-in we will authorize the accommodation charges and anticipated incidentals for the duration of your stay against your credit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released.
Please refer to detailed payment policy.
CANCELLATION POLICY AND NO-SHOWS
Cancellation charges may vary according to the rate that is booked and the time of year. Please refer to the individual full rate descriptions and booking terms.
Cancellation and non-arrival charges apply after the specified relevant time and will be charged to the credit card supplied at the time of booking, or deducted from the prepaid amount.
Rates agreed as non-refundable and non-changeable are subject to full prepayment for the entire stay at the time of booking. Prepayment can be made in any of the specified methods of payment. Cancellation or non-arrival will result in the forfeiture of the prepayment.
CHANGES OR CANCELLATIONS BY THE HOTEL
Very occasionally we may need to cancel a Booking. Such a decision will be due to unexpected, extraordinary reasons. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, make any possible effort to re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a specific suite. In the event that, for operational or safety reasons, we need to allocate an alternative suite to you, we will make sure that our apologies for your inconvenience are suitably expressed. It is self-understood that we will refund you any difference in rates (if a lower rate should be applied) and not charge any additional rates, if you are asked to move to a more expensive suite.
DAMAGES AND LOSSES
We reserve the right, which, by making a Booking you acknowledge and grant us the relevant authorization, to charge your credit card or seek any other way of compensation, for any damage incurred to your room or the Hotel during your stay by any member of your party (including extraordinary or specialist cleaning, deodoration and laundry services) or for any items that are found by our staff to be missing during or after your departure.
Antiques, collectables and artifacts in KÓKKINI PORTA ROSSA are part of the owners’ collection. Authorities request that these items, as well as all the hotel’s equipment, are valuated and included in a documented inventory. We are therefore responsible to make sure that they remain in the premises. They can not be sold or otherwise removed. If asked, we may be able to help you find similar items through collectors, art dealers and artisans we know.
Dependent on individual needs, our lobby, the salon and the garden, as well as suite ORHAN, may be used by people who have mobility issues to a degree. Our hotel, due to the nature of our building, has not been designed in accordance to relevant official specifications.
Please contact us to discuss specific individual requirements and the availability of appropriate accommodation. You will be accurately informed and, should you find our premises and services to be suitable for you, we will do our best to make your stay as pleasant and safe as possible. “Philoxenia” (friendliness to strangers, hospitality) is what KÓKKINI PORTA ROSSA offers to its guests.
Please be aware that, at certain times throughout the year, we may organize or host events, parties, weddings, as well as family or corporate gatherings, all for a limited number of people. We shall always make sure that there will be no or minimal disturbance of our not-participating guests. If you feel that such an event during your stay may be unacceptable, please contact us in advance of your stay for further information.
SPECIAL OFFERS, PROMOTIONS, AGREEMENTS REGARDING RESERVATIONS
The Hotel must be notified before or upon guests' arrival about which parts of the applied Special Offer or Promotion, or of the Agreement made regarding the specific reservation our guests wish to enjoy, as well as the day and time they wish to do so. If not notified on time, the Hotel may consider the quests' right to some or all parts to have been waived.
Where this is the case, we maintain the right to follow all legal procedures to protect out fame, name and property. At the same time we will certainly have no obligation to refund any lost accommodation, other services or any other loss or expense incurred.
Smoking is only permitted in our garden. There are no suites or other indoor areas where smoking is allowed. Guests using tobacco products or any substitudes thereof in such areas are in breach of the present set of terms and conditions. They may be asked to leave the premises and are liable for the compensation of any damage or loss of income incurred to the hotel.
The person making the booking takes full responsibility of all matters related to safety, behaviour and tranquility. All children (persons under 13 years of age at the time of arrival) staying at the Hotel must be accompanied and supervised by an adult at all times.
Please make sure at the time of booking that the presence of children under 10 in your party is clearly stated and that you have our written acceptance of such presence. We also ask you to note that children are charged as all our guests.
Cameras have been installed in the hotel’s public areas and incoming calls to the hotel (not the rooms) are recorded. Recordings are kept for 15 days and are only used for quality and security purposes. A recording may be kept for a longer period, if decided for specific reasons.
The hotel (or an appointed specialized professional) may send emails or letters to guests, clients, tenants and visitors, asking for their review or opinion on the hotel and/or promoting the hotel and its sales. Guests’ addresses and other data will never be used for any other purpose and will be erased from any data base, as soon as this is asked from the hotel. Guests, clients, tenants and visitors objecting to such correspondence are kindly asked to state their objection.
The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, strikes, fire or failure of electric power, water, communications or other utility services, machinery, computers, vehicles or any collapse of building structures.
LIMITATION OF LIABILITY
The Hotel will not be responsible for the loss or damage of valuables or money left in the Hotel, unless they have been handed to the management for safe keeping and a detailed receipt has been issued.
The Hotel will not be liable for any indirect or consequential loss of any kind (whether caused by the negligence of the Hotel, its employees or otherwise). The Hotel’s total liability shall not exceed the value of the charges agreed for booking of your and your party’s stay in the Hotel.
No part of the present or any other document referred to in it shall be read or interpreted as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.
GOVERNING LAW & JURISTDICTION
The relationship between the Hotel and the clients, guests and all members of guests’ parties, as well as all obligations arising in connection with it are governed by the Greek law.
The courts of Rhodes have exclusive jurisdiction to determine any dispute arising between the Hotel and the clients, guests and all members of guests’ parties, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection to proceedings being brought in the Greek courts (on the grounds that the Greek courts are not a convenient forum or otherwise).