Agents' Terms & Conditions. Important for your reservation's validity.

Dear Partners, please read the following beforemaking a reservation:
  • all terms and conditions mentioned below, as well as our general terms and conditionsmust be read, understood and accepted before making a reservation
  • all actions required to be taken by yourselves as mentioned below are agreed to be PREREQUISITESfor your reservation's validity
  • IMPORTANT: failure to fully complymay result to KÓKKINI PORTA ROSSA unilaterally voiding a reservation.Charges will apply as per our cancellation policy.  

THE FOLLOWING ARE REQUIRED for a reservation to be valid:

► agents make appropriate TAXI transfer arrangements for guests to be dropped off at and picked up from hotel's doorstep (inside the Walled Town) * .
alternatively: agents ask us to make such arrangements. Transfers will be performed by english-speaking taxi drivers licensed to drive in the Walled City **.
► estimated arrival time is known to the hotel 48 hours sooner.  
► full payment is made and details thereof are forwarded by agent 7 days prior to guests' arrival date.
   * We will gladly provide contact details of excellent taxi drivers licensed and willing to drive in the Old Town.
 ** Our hotel is not equipped for transfers of guests or luggage within the walled city.

PERSONALIZED HOSPITALITY  All our mutual guests should enjoy a pleasant, comfortable and safe stay. 
    This is only possible when our hospitality and their allocated suite match their needs.
Our partners are therefore kindly askedthat 10 days prior to arrival they let us know of our mutual guests':
  • dietary requirements,
  • bedding arrangement wishes,  
  • allergies & intolerances
  • age, health & mobility concerns
  • cultural, religion or other choices they wish us to be aware of
Our suites' details & layout:    Some of our suites are of the mezzanine type (2 levels) and located on the first floor of our building (no elevator).
They may also have an "open-plan" layout, with no dividing walls between the suite's areas (except the bathroom). 
Please make sure the suite you book matches your client's needs. When in doubt, contact us.
Kindly click on each suite's name (found above) for photos, detailed description & 3D floorplans.

If no information on any of the above is provided 10 days before guests' arrival,it will be assumed that they have no needs, preferences or requests we should be aware of. 

PAYMENTS:  50% refundable deposit is taken at the time of booking.  Full payment completed 7 days before arrival. For Bookings less than 21 days Before Arrival 100% is taken.
CANCELLATIONS:   Until & including 21 days before arrival: NO CHARGE,        20-1 days: 50%,        Arrival Date / No Show / Early Departure: 100%.
BANK ACCOUNT: ALPHABANK         IBAN: GR57 0140 5930 5930 0200 2018 271         BIC: CRBAGRAA       ACCOUNT HOLDER: ARISTON SA

INVOICING DETAILS (Greek):  ΑΡΙΣΤΟΝ Α.Ε.  Ξενοδοχ. KÓKKINI PORTA ROSSA  Αρχ. Ευθυμίου 24 – Ρόδος 85100 - T. +30 22410 75114  /  ΑΦΜ: EL 999053952 Δ.Ο.Υ. ΡΟΔΟΥ

INVOICING DETAILS (English): ARISTON S.A. Hotel KÓKKINI PORTA ROSSA  Arch. Efthimiou 24 –  Rhodes 85100 - Greece - T. +30 22410 75114  /  Tax.Reg.No: EL 999053952