Please read the following terms and conditions carefully before making a booking or arriving for your stay at KÓKKINI PORTA ROSSA. Should you have any questions, we will be pleased to assist you.
By making a booking through our website or any other channel, including through third parties, you confirm that you and all guests staying with us have read, understood, and agreed to our website’s terms and conditions.
TRAVEL AGENTS: Special terms apply in addition to our General Terms & Conditions. Please click the Travel Agents button at the top of the screen.
A maximum of three (3) suites per party may be reserved at any one time.
At Kókkini Porta Rossa, we never request or store our guests’ or prospective guests’ credit card details, if known to us.
All payments for reservations made through our website are completed using the methods listed below under “PAYMENTS”.
We reserve the right, at our discretion, to require full payment in advance or a deposit at the time of booking. No booking shall be deemed confirmed until proof of payment has been received.
All prices displayed on our website, or otherwise communicated or published by the hotel, are quoted and charged in euros (€). Prices include VAT and all applicable national and local taxes.
Prices are per room, per night, based on double occupancy. They include breakfast and all beverages consumed within the hotel, as well as all services, amenities and goods listed on our website as part of our hospitality offering. Additional guests of any age will be charged in accordance with the Hotel’s RATES’, PAYMENTS’ & CANCELLATIONS’ POLICY.
A minimum length of stay may apply. Deposits, pre-payments (refundable or non-refundable), cancellation charges and other conditions may also apply, as specified.
Once the room, number of guests, length of stay, additional products or services, and method of payment have been communicated and agreed upon, the Hotel will contact you in writing to summarise all details regarding your reservation, charges, and the required full or partial payment.
The Booking is officially confirmed by the Hotel and becomes a binding agreement for both parties once proof of the required payment has been provided.
Receipts for all payments made for accommodation, services, and products are issued and sent to customers via email after their stay. Customers who wish to receive an invoice (intended for official submission to fiscal authorities) instead of a receipt are kindly asked to notify the Hotel at the time of booking, or, at the latest, upon arrival.
Check-In / Check Out
Guests are kindly requested to inform us of their estimated time of arrival at least 48 hours in advance.
Unless otherwise specified on the Booking Confirmation or required by law, check-in is available on the scheduled day of arrival from 14:00 to 22:00. However, we will be happy to accommodate an earlier or later check-in time to suit your arrival in Rhodes, subject to availability and provided we are notified in advance.
All rooms secured by a deposit or prepaid at the time of booking will be held until 23:00 on the scheduled day of arrival, unless otherwise communicated and agreed with the Hotel.
For late arrivals due to unforeseen circumstances, please notify us before 23:00 on the scheduled day of arrival. Any reservation that is not secured will be held only until 16:00 on the day of arrival, after which the Hotel reserves the right to re-let the room, unless the guest has informed us of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 11:00, unless a later check-out time has been agreed upon. Requests for late check-out after this time are subject to availability and may incur an additional charge at the Hotel’s discretion.
In accordance with legal requirements, all guests are asked at check-in to confirm their identity by presenting a passport and/or identity card, allowing us to make a copy, and to provide their home address details.
The information above will be requested for each member of your party. We reserve the right to refuse entry to anyone who cannot provide the required information. These records may be disclosed to, or made available for inspection by, the Greek police and tax authorities, in accordance with applicable law.
Some of the information will be stored on a secure server, protected by an access code and a firewall. Please see our PRIVACY POLICY.
Payments
We accept the following methods of payment:
• CREDIT CARDS: through Alpha Bank’s e-commerce, WebHotelier online booking engine, OTAs or in person
• MONEY TRANSFER to ALPHA BANK, IBAN: GR5701405930593002002018271
• CASH: during your stay or upon departure
• IRIS MONEY TRANSFERS: available for guests with a Greek bank account.
We never request credit card details from our guests or potential guests, nor do we store such information if it is inadvertently provided to us.
All outstanding charges must be settled in full upon check-out from the hotel.
For more information, please refer to our detailed payment policy.
Cancellation Policy & No-Shows
Please refer to our RATE, PAYMENT & CANCELLATION POLICY.
Cancellation and non-arrival charges apply after the specified time. Cancellation or failure to arrive may result in the forfeiture of part or all of any deposit paid. Additional amounts may be pursued and recovered by any legal means available.
Rates designated as non-refundable and non-changeable require full prepayment for the entire stay at the time of booking. Cancellation or failure to arrive will result in the forfeiture of the prepayment.
Changes or Cancellations by the Hotel
On very rare occasions, it may become necessary to cancel a Booking. Such a decision will only be made for unexpected or extraordinary reasons. In these circumstances, you will receive a full refund; however, we shall have no further liability to you arising from such cancellation. We will make every reasonable effort to relocate any confirmed Booking cancelled by us to an alternative location of comparable standard to the Hotel.
Your booking is for a specific suite. Should operational or safety reasons require us to allocate an alternative suite, we will ensure our apologies for any inconvenience are appropriately expressed. We will refund any difference in rates if a lower-priced suite is provided, and you will not be charged extra if you are moved to a more expensive suite.
Damages and Losses
We reserve the right—by making a booking, you acknowledge this—to charge and seek compensation for any damage caused to your room or the Hotel during your stay by any member of your party. This includes extraordinary or specialist cleaning, deodorisation, and laundry services, as well as any items found missing by our staff during or after your departure.
Antiques, collectables and artifacts in KÓKKINI PORTA ROSSA are part of the owners’ collection. Authorities require that these items, as well as all the hotel’s equipment, are valuated, documented, and remain in the premises. They can not be sold or otherwise removed. Upon request, we may assist you in locating similar items through collectors, art dealers, and artisans we know.
Guests’ Age
KÓKKINI PORTA ROSSA is an Adults-Only Hotel. All our guests must be over the age of seventeen (17).
Accordingly, our insurance policies specifically exclude guests under this age. We are therefore unable, and not permitted, to accommodate anyone under 17.
Parties including members below the minimum age will be denied accommodation, and our cancellation policy will be applied in full.
Persons or travel agents making a reservation are fully responsible for ensuring the safety, behaviour, and comfort of their party, as well as arranging alternative accommodation if necessary.
Please note that guests of all ages are charged the same rate.
Accessibility
Depending on individual needs, areas such as our lobby, the salon, the garden, and suites ORHAN and MICHALIS may be accessible to some guests with mobility issues. However, due to the nature of our building, our hotel has not been designed in full accordance with official accessibility standards.
We encourage you to contact us to discuss your specific requirements and the availability of suitable accommodation. We will provide accurate and detailed information, and if you find that our premises and services meet your needs, we will do our utmost to ensure your stay is both comfortable and safe.
Events
Occasionally, we may host small events such as weddings, parties, or gatherings. We always aim to ensure minimal or no disturbance to our other guests. If you have any concerns about events during your stay, please contact us in advance.
Special Offers, Promotions, Agreements regarding Reservations
Special Offers and Promotions are subject to availability and to any additional terms, conditions, and restrictions listed on the Hotel’s website or otherwise. The Hotel reserves the right to announce, modify, or revoke any offer, promotion, or related programme at any time.
Guests must notify the Hotel before or upon arrival regarding which aspects of the applied Special Offer, Promotion, or any Agreement related to their specific reservation they wish to use, as well as the day and time they wish to do so. Failure to provide timely notification may result in the Hotel considering the guests’ entitlement to some or all of these benefits as waived.
Guests’ Behaviour
The well-being, health, and safety of our guests and employees, as well as the reputation of our Hotel, are of the utmost importance.
Guests are expected to conduct themselves appropriately at all times and to comply with our procedures, policies, and instructions in accordance with these values. They are also asked not to disrupt the comfort and enjoyment of other guests, interfere with the smooth operation of the Hotel, or cause offence to other guests or members of our staff.
We reserve the right to refuse accommodation or services, or to require a guest or party to leave the Hotel if, in our reasonable opinion, these provisions have been breached.
In such cases, we maintain the right to pursue all legal remedies to protect our reputation, name, and property. We shall not be obliged to refund any lost accommodation, services, or other expenses incurred, and our cancellation policy will continue to apply.
Visitors
Entrance to the suites and other areas of the hotel is strictly limited to registered guests with a confirmed reservation at Kokkini Porta Rossa.
This restriction is enforced without exception, as part of our commitment to safeguarding the health, privacy, peace, and tranquillity that our guests expect and deserve.
Guests can be assured that these values will be respected at all times.
Individuals whose presence is professionally necessary for the operation of the hotel or the service of our guests—such as technicians, guides, or agents of rental car companies—are permitted only in the appropriate areas and for the minimum time required.
Food Preparation, Serving & Consumption
Kókkini Porta Rossa is a Bed, Breakfast & Drinks Hotel and is not licensed or insured for self-catering accommodation.
Our accommodation rates include breakfast, all drinks served and consumed on the premises, drinks accompaniments, and snacks available in the minibars of our suites.
For the reasons outlined below, no other meals or snacks may be brought, prepared, served, or consumed within the hotel premises.
We are closely monitored for compliance with:
► EC Regulation 852/2004 on the Hygiene of Foodstuffs
► Law 4690/2020 on Income Tax & VAT
For reasons of taxation, insurance, hygiene, cleanliness, and pest control, no exceptions to the following rules can be made:
All persons entering our food-handling areas must be authorised by the Greek food hygiene authorities.
No foodstuffs from sources other than our official suppliers—exclusively handled and/or prepared by our personnel—may be brought onto, stored, or consumed within our premises.
No meals or snacks, except for breakfast, drink accompaniments, and packaged snacks offered complimentary as part of our suites’ minibar range, may be prepared, served, or consumed in the suites or the hotel’s public areas.
Food safety management procedures, based on the principles of HACCP, are in place.
By making a booking, you acknowledge and accept that we reserve the right to charge and seek compensation for any loss of income or damage caused to your room or the Hotel during your stay by any member of your party. This includes, but is not limited to, extraordinary or specialist cleaning, deodorisation, and laundry services, as well as any fines or charges incurred by the Hotel during or after your departure as a result of such incidents.
Our hotel is strictly non-smoking. Smoking is not permitted in any suites or public areas, whether indoors or outdoors.
Guests who use tobacco products or any substitutes thereof in any area of the hotel will be considered in breach of these terms and conditions.
Such guests may be asked to leave the premises and will be held liable for any damages or loss of income incurred by the hotel as a result.
Pets
Other dogs may be allowed at the hotel’s discretion, following discussion with guests.
Please note that, aside from these exceptions, pets are not permitted.
Personal Data, Cameras, Incoming Phone Calls’ Recordings
The hotel is in full compliance with European Parliament regulations, as well as Greek and international law, regarding the protection of the privacy, data, and information of our website users, potential guests, guests, and visitors.
Cameras are installed in the hotel’s public areas, and incoming telephone calls to the hotel (excluding guest rooms) are recorded. Recordings are retained for 12 days and are used solely for quality control, security, and law enforcement purposes. In certain cases, recordings may be kept for a longer period if deemed necessary.
Please refer to our PRIVACY POLICY for more information.
Emails, Letters, Reviews, Comments
Please refer to our PRIVACY POLICY.
Force Majeure
The Hotel accepts no liability and shall not be obliged to pay any compensation where the performance of its obligations is prevented, hindered, or delayed, directly or indirectly, by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, floods, earthquakes, extreme or adverse weather conditions, natural disasters, other acts of God, illness, acts of terrorism, strikes, fire, or the failure of electricity, water, communications, or other utility services, as well as machinery, computer, or vehicle breakdowns, or the collapse of building structures.
Limitation of Liability
The Hotel shall not be responsible for the loss or damage of valuables or money left on the premises, unless such items have been handed to management for safekeeping and a detailed receipt has been issued.
The Hotel shall not be liable for any indirect or consequential losses of any kind, whether arising from the negligence of the Hotel, its employees, or otherwise. The Hotel’s total liability shall in no event exceed the value of the charges agreed for the booking of your stay and that of your party.
Nothing in this document, or any other document referred to herein, shall be construed as excluding liability for death or personal injury caused by the Hotel’s negligence, or liability arising from fraud or fraudulent misrepresentation.
Governing Law & Jurisdiction
The relationship between the Hotel and its website users, potential guests, guests, and all members of guests’ parties, as well as any obligations arising in connection with such relationships, shall be governed by Greek law.
The courts of Rhodes shall have exclusive jurisdiction to resolve any disputes arising between the Hotel and its website users, potential guests, guests, or any members of guests’ parties, including disputes relating to non-contractual obligations.
Each party irrevocably waives any objection to proceedings being brought before the Greek courts, including objections on the grounds that the Greek courts are an inconvenient forum.
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